Your Data, Your Control - Here's What We Actually Do With It

Last Updated: January 15, 2025

Look, I get it. Nobody actually reads these things. But since we're dealing with gaming licenses - where one compliance slip costs six figures - you should know how we handle your information.

What We Collect (and Why We Need It)

When you reach out for licensing help, we collect:

  • Contact details: Name, email, phone. Because Zoom calls beat endless email chains.
  • Company information: Business structure, ownership details, target jurisdictions. Regulators will ask for this anyway - we're just getting ahead.
  • Financial context: Budget range, funding sources. Malta's application fee alone is €25K. Better to know upfront if we're wasting each other's time.
  • Technical specs: Your platform details, game providers, payment processors. Each jurisdiction has different tech requirements.

How We Use Your Information

Straight talk: we use your data to get you licensed. That means:

  • Preparing jurisdiction-specific applications (each regulator wants different formats)
  • Coordinating with third-party vendors - auditors, legal counsel, compliance software providers
  • Tracking your application status across multiple regulatory bodies
  • Sending you actual useful updates, not marketing spam

We don't sell your data. Period. I've seen too many operators get burned by "lead generation" consultants who flip client lists to competitors.

Who Sees Your Information

Regulatory authorities: When we submit your application, they see everything relevant. That's literally the point.

Our vetted partners: Certified auditors, legal advisors, compliance tech providers. Everyone signs NDAs. We've worked with the same trusted network for 8+ years.

Not marketers: Your email won't end up on some conference sponsor list. Promise.

How We Protect Your Data

  • Encrypted storage (AES-256) for all documents
  • Secure file transfer protocols when sharing with regulators
  • Access logs - we know exactly who viewed what, when
  • Regular security audits (because we practice what we preach about compliance)

We keep your information for 7 years post-license issuance. Why? Because that's how long regulators can audit historical applications. If Malta comes knocking in year 5 asking about your original KYC docs, we've got them.

Your Rights

You can request to:

  • See your data: Full export within 48 hours
  • Correct information: Found a typo in your incorporation date? Let's fix it before submission
  • Delete records: After your license is active and retention periods expire
  • Opt out of communications: Keep the license support, skip the newsletter

Cookies and Tracking

We use basic analytics (Google Analytics) to see which jurisdiction pages get the most traffic. Helps us know if we should write more about Curacao vs. Malta.

No ad retargeting. No pixel tracking across the web. If you visited our Kahnawake page once, we're not following you around the internet.

Changes to This Policy

If regulations change (they always do), we'll update this page and email active clients. No silent edits.

Questions?

Email [email protected] or call during our consultation. I'd rather explain our data handling on a 10-minute call than have you wonder if we're sketchy.

Jake Chen
Principal Consultant, LicenseFlow
Former Compliance Officer, NetEnt